Terms & Conditions
The Legal Bit
Terms & Conditions
These Terms & Conditions apply to all purchases, enquiries, and interactions with Hampton Row. By using our website or placing an order, you agree to the terms outlined below.
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About Hampton Row
Hampton Row operates as a retailer of furniture and outdoor living products, offering both in-stock and made-to-order items. We curate collections with a focus on design integrity, material quality, and service.
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Orders and acceptance
All orders placed through our website or via direct communication are subject to acceptance and availability.
* Orders are confirmed once payment is received and acknowledged
* We reserve the right to decline or cancel orders in the event of pricing errors, stock discrepancies, or unforeseen circumstances
* Product descriptions, images, and specifications are provided as guidance and may vary slightly due to manufacturing or material characteristics
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Pricing
All prices are displayed in GBP unless otherwise stated.
* Prices include VAT where applicable
* Delivery charges are quoted separately where required
* Outlet pricing reflects timing and allocation, not quality
We reserve the right to update pricing without prior notice.
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Delivery
Delivery timelines vary depending on product type:
* In-stock and outlet items are typically dispatched within **2–3 working days**
* Made-to-order and pre-order items carry **estimated delivery timelines**, which are indicative rather than guaranteed
Further details are outlined in our **Shipping Policy**.
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Returns and refunds
Returns and refunds are handled in accordance with our **Refunds & Returns Policy**, which forms part of these Terms & Conditions.
By placing an order, you confirm that you have read and understood the applicable returns terms, particularly for outlet, made-to-order, and pre-order items.
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Hampton Row Society
Hampton Row Society is a private membership programme.
* Status is earned through cumulative lifetime spend
* Benefits vary by tier and availability
* Platinum / VIP status is discretionary and by invitation only
Membership benefits may be updated or withdrawn at our discretion without prior notice.
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Product care and use
Our products are designed for residential use unless otherwise stated.
* Natural materials may change over time due to environmental exposure
* Variations in colour, grain, and texture are not considered faults
* Customers are responsible for following care and usage guidance provided
Normal wear and tear is not covered as a fault.
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Access and installation
Customers are responsible for ensuring suitable access for delivery.
* Measurements, access routes, and site preparation should be confirmed prior to ordering
* Failed deliveries due to access issues may incur additional costs
Installation guidance does not replace professional advice where required.
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Limitation of liability
Hampton Row shall not be liable for indirect or consequential losses, including loss of enjoyment or delay caused by circumstances beyond our control.
Our liability is limited to the value of the product purchased, except where prohibited by law.
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Intellectual property
All content on this website, including images, text, branding, and design, remains the property of Hampton Row and may not be reproduced without permission.
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Governing law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
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Contact
If you have any questions regarding these Terms & Conditions, please contact us at: